Smart Home Installer Surrey — Crestron & Lutron Home Automation

Crestron and Lutron Smart Homes Across Surrey and the South East

Custom Controls are a luxury smart home installer serving Surrey from our London office at 88 Wood Street, EC2V. We have been designing and installing Crestron and Lutron smart home systems for Surrey’s finest residential properties since the late 1990s — across Cobham, Weybridge, Esher, Oxshott, St George’s Hill, Reigate, Guildford, Virginia Water, Ascot, Sunningdale and the wider Surrey countryside.

Surrey is one of our most active markets. The county’s concentration of large detached houses, private estates, new build developments on private roads and high-value period properties is an ideal environment for the Crestron and Lutron systems we specialise in. As five-time Crestron Integration Award winners and a Crestron Dealer of Distinction, we bring the same standard of design, installation and support to Surrey that our London and Cheshire clients receive.

Smart Home Installation in Surrey — What We Deliver

Crestron Home Automation. The central intelligence of every Custom Controls Surrey smart home. Crestron manages lighting, AV, climate, security and access from a single bespoke interface — programmed precisely to how the household lives. For the large detached houses, private estates and gated developments common across the Surrey Hills and North Downs, Crestron’s scalability across multiple buildings and extensive grounds is a defining advantage.

Lutron Lighting & Shading. Lutron Homeworks QSX for Surrey new builds and major renovations — the specification for St George’s Hill new builds, Crown Estate Oxshott projects and large private estate refurbishments. Lutron RadioRA 3 — fully wireless, no rewiring — for retrofit projects in existing Surrey homes, period farmhouses and listed buildings. Sivoia motorised blinds integrated with the lighting system.

Whole-Home Audio Video. Any source to any room across the Surrey property. Crestron NVX for 4K video distribution; Bluesound or Crestron NAX for multi-room audio; Kaleidescape for the cinema room.

Home Cinema. Dedicated cinema rooms, garden cinema rooms and living room cinema systems across Surrey. We have completed installations across Cobham, Weybridge and Virginia Water, and built a loft cinema above a garage in Oxshott. Read more on our Surrey home cinema page →

Enterprise WiFi & Networking. Ubiquiti UniFi enterprise WiFi with wired PoE backbone across the main house and all outbuildings — including annexes, garden rooms, gate houses and tennis pavilions common on Surrey estate properties.

Security & Access Control. CCTV, video intercom, intruder alarm and smart access control integrated within the Crestron system. For Surrey properties with gated entrances, perimeter fencing and extensive grounds, Crestron manages every entry point from a single interface.

How a Surrey Smart Home Project Runs

Every Surrey project starts with a site survey and a conversation about how the household actually uses the property, from the rooms that matter most to the outbuildings that need to be connected. From that we produce a written design covering control, lighting, AV, networking and security, with equipment schedules, cable routes and rack locations agreed before anything is ordered. First-fix cabling is installed while walls and ceilings are open, then keypads, touchpanels, speakers and equipment go in at second fix once decoration is complete. Every scene and interface is programmed, tested and walked through with the family at handover, and the system is enrolled in our remote monitoring service from day one.

Designed for Estates and Outbuildings

Many Surrey properties are not a single building but a main house with a guest annexe, pool house, garden room, gate house or tennis pavilion. We treat the whole estate as one system, with a wired network backbone running between buildings, WiFi access points designed for each structure and the grounds between them, and a single Crestron interface that controls every building from any touchpanel or phone. Gates, perimeter CCTV, garden lighting and pool plant are integrated alongside the house, so the entire property can be secured, lit and monitored from one place, including remotely when the family is away.

Working With Architects, Builders and Designers

Much of our Surrey work comes through architects, interior designers and main contractors, and we join the project team as early as the design stage allows. We provide wiring schedules, containment and rack requirements, keypad and speaker positions and power and data drawings so that the smart home infrastructure is built into the programme rather than added at the end. Keypad finishes, engraving and speaker grilles are agreed with the interior designer, and our engineers work to the main contractor’s site rules and timetable. Read more about working with us as an architect or designer →

System Takeovers Surrey

Surrey has a significant number of smart home systems installed during the 2000s and 2010s by companies that have since closed or moved on.

System takeovers are a growing part of our Surrey workload. We audit, diagnose, reprogramme and upgrade — bringing existing systems up to our standard and enrolling them in remote monitoring. If you have a smart home system in Surrey that is underperforming, contact our London office.

A takeover starts with a full audit and written report of what is installed, what is working and what needs attention, before any changes are made. From there, the household can choose to fix and document the existing system, reprogramme it to a modern interface, or plan a phased upgrade to current Crestron and Lutron hardware while reusing the existing cabling. Because all programming is done in-house, an inherited system can be brought onto the same standard as a new installation, with the same documentation, monitoring and support. Takeovers cover Crestron and Lutron systems alike, including standalone Lutron Homeworks QSX and RadioRA 3 programming, keypad remapping and fault rectification without a full reinstall. Once the system is on our standard, it can be covered by an annual maintenance contract with scheduled visits, software updates and priority response, like every system we install. Read more about our system takeover, repair and renovation service →

Surrey Areas We Serve

Cobham · Weybridge · Esher · Oxshott · St George’s Hill · Virginia Water · Ascot · Sunningdale · Reigate · Redhill · Guildford · Godalming · Leatherhead · Dorking · Haslemere · Hindhead · Farnham · Camberley · Woking · Epsom · Banstead and all Surrey postcodes. We also cover Berkshire, Hampshire and Kent.

Surrey is served from our London office, and the same engineers handle design, installation and support, so there is continuity from the first survey to the maintenance visits years later. Most support requests are resolved remotely through our monitoring service, with engineers on site across the county when a visit is needed. For clients with homes in London as well as Surrey, both properties can be designed, installed and supported by the same team to the same standard.

Frequently Asked Questions — Smart Home Surrey

Do Custom Controls install smart home systems in Surrey?
Yes. Custom Controls serve Surrey from our London office at 88 Wood Street, EC2V. We have been installing Crestron and Lutron smart home systems across Surrey since the late 1990s.

Which smart home system is best for a Surrey property?
For Surrey new builds and major renovations, Crestron automation with Lutron Homeworks QSX for lighting is our standard specification. For retrofit projects, Lutron RadioRA 3 wireless lighting control installs without any rewiring.

Can one system control the house, outbuildings and grounds?
Yes. We treat the whole estate as one system, with a wired network backbone between buildings, WiFi designed for each structure and the grounds, and a single Crestron interface controlling every building, gates, perimeter CCTV, garden lighting and pool plant.

Do you work with architects and builders on Surrey projects?
Yes. Much of our Surrey work comes through architects, interior designers and main contractors. We provide wiring schedules, containment and rack requirements, keypad and speaker positions and power and data drawings so the infrastructure is built into the programme.

Can you take over an existing smart home system in Surrey?
Yes. System takeovers are a significant part of our Surrey workload. We audit, diagnose, reprogramme and upgrade existing Crestron, Lutron and other manufacturer systems across Surrey.

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