Expert Smart Home Installer, Working Worldwide.

Smart Home Solutions for Large Homes, Delivered Since 1998

A smart home brings automation, lighting, multi-room audio, networking and hi-fi together under one system, so instead of a house full of separate remotes, apps and switches, everything responds to a single command. Custom Controls designs and installs smart homes at the highest level the industry has to offer: we’re five-time Crestron Integration Award winners — a record unique in EMEA, judged by Crestron itself and never claimed by us — and we hold Crestron Dealer of Distinction status. Since 1998 we’ve delivered systems from single-room upgrades to whole-estate installations spanning multiple buildings, from offices in London and Cheshire, on projects across the UK, Europe, Dubai and the French Alps.

What We Install and How It Fits Together

Every smart home we design is built from the same set of services, each specified in its own right and then brought together under one control system. Home automation is the control layer that ties everything together. Lighting control and motorised shading, usually Lutron or Crestron, set the atmosphere of every room, supported by lighting design where a scheme is being planned from scratch. Climate control brings heating, cooling and ventilation into room-by-room schedules, multi-room audio and video deliver any source to any room, and enterprise networking carries all of it reliably across the house and grounds. The control platform then ties everything together, so one scene can set the whole house for the evening, for leaving or for bed.

Beyond those core services, we design home cinemas and media rooms, high-end hi-fi and dedicated listening rooms, security, CCTV and access control, and golf simulator rooms. Each is integrated into the same system rather than installed as a separate project, so the household has one interface, one programme and one team to call, and aftercare and maintenance covers all of it. Everything reports into one monitored system, so the household sees a single interface and we see a single health report. That matters most when something goes wrong: a fault in a lighting circuit, a dropped audio zone or an offline camera is visible in one place rather than being discovered room by room.

Every Type of Project, at Any Scale

New builds and major renovations are where a smart home is best designed, because wiring routes, equipment rooms and control points can be planned into the building with the architect and interior designer before any wall is closed. Existing homes are just as achievable. Crestron wireless dimmers and Lutron RadioRA 3 replace switches over the existing wiring, as in our Kensington mews house, where no wall was opened. Listed and period properties, where cable routes are restricted, were the brief at Claridge’s, where wireless Crestron touchpanels worked inside protected interiors.

We also work on apartments, townhouses, chalets, yachts and high-end offices, and on estates with several buildings. Scale is where we do our best work: a single-room upgrade and a full country estate share the same design principles, but a multi-building property needs a different architecture, with a dedicated rack per building, each running its own processing and networked to one control system, so the whole property is controlled as one seamless whole. Read how distributed rack systems work in our home automation guide →

The Platform and the Network Underneath It

We build primarily around Crestron, the most capable residential automation platform available anywhere, with Lutron handling lighting and shading on the majority of our significant projects. We’re equally fluent in Control4 and Savant, and every system — whichever platform it’s built on — is programmed from scratch for the property and the people living in it. In practice Crestron tends to suit larger installations with complex AV and multi-zone lighting, Control4 and Savant often suit simpler systems built around app and voice control, and Savant is a strong fit for design-led spaces where the interface is part of the interior. We advise on platform choice at design stage, before a cable is specified, and put the reasoning in writing with the proposal. Read our full Crestron vs Lutron vs Control4 comparison →

Every smart home runs over its network, so we design and install that network ourselves on every project. A wired backbone to every room and outbuilding, managed PoE switching and enterprise WiFi designed for the house and grounds mean that control, video and audio traffic never compete, and control, entertainment and guest traffic are kept separate. Network design starts with a survey, because stone, concrete, timber and steelwork all affect signal differently, and the resulting design of access point positions, cable routes, switching and segmentation is reviewed with the client before any work begins. It is the least visible part of a smart home and the one that decides how reliable everything else feels. Read more about home networking →

Designed Around the Household, Delivered to Handover

The best smart homes are the ones nobody in the household has to think about. We agree how each room is used, who uses it and when, and design the keypads, touchpanels and app around those routines rather than around the technology. Guests, housekeepers and children get simple controls; the family gets the depth they want on their own phones. Scenes are written for particular routines: a Good Morning scene might raise the blinds, warm the underfloor heating and bring the radio on at low volume from one button press, while a departure scene turns everything off, arms the alarm and closes the blinds. After handover, scenes and schedules are refined as the household settles in, so the system keeps matching how the home is actually lived in.

Smart home design begins early — during architectural planning or renovation design, not once the walls are already up. We work directly with architects and interior designers to integrate control points, wiring routes, equipment locations and user interfaces into the building design itself. Once construction begins, we coordinate installation with contractors, supervise rough-in and finish work, and commission the complete system before handover. Where the system is built on Crestron or Lutron, the equipment racks are pre-built and pre-programmed at our UK workshop and tested against the design documentation before they reach site, so commissioning is connecting, refining scenes in the finished rooms and walking the household through the result. Read our full guide to the installation process →

Support, Takeovers and Where We Work

Every installation includes training, full documentation and ongoing support, because a smart home is only as good as its reliability years after handover. We provide updates, troubleshooting and maintenance to keep every system performing the way it did on day one — and remote monitoring is standard, so most issues are identified and resolved before a client has even noticed anything was wrong. A significant part of our work is also taking over and repairing existing systems installed by other companies: we audit the system, document it and fix problems at their cause before taking over ongoing support, and many inherited systems can be brought up to date by reprogramming and replacing interfaces, reusing the existing cabling rather than starting again. Read more about our system takeover and repair service →

Our London office covers the capital and the Home Counties, including Surrey; our Cheshire office covers the North West and beyond. Smart home installation across the UK is something we do as a matter of routine rather than the exception, alongside continental Europe and an established, active presence in Dubai and the French Alps — chalets, apartments and estates alike, wherever the project takes us. Wherever you are in the UK, if you’re looking for a smart home installer near you, get in touch — we travel nationwide as a matter of course.

Smart Home FAQs

• What does a smart home installer do?
  A smart home installer designs, installs, programs and supports the systems that bring automation, lighting, multi-room audio, networking and hi-fi together under one control system, so that instead of separate remotes, apps and switches everything responds to a single command.
• Which smart home platform do you recommend?
  We build primarily around Crestron, with Lutron handling lighting and shading on most significant projects, and we are equally fluent in Control4 and Savant. We install all four rather than pushing a single house platform, and advise on the choice at design stage.
• Why do you design the network yourselves?
  Every smart home runs over its network. We design and install a wired backbone, managed PoE switching and enterprise WiFi on every project so control, video and audio traffic never compete, and the whole network is monitored alongside the rest of the system.
• Can you work on an estate with several buildings?
  Yes. We design distributed rack systems, typically a dedicated rack per building, a further rack per floor on larger structures and racks serving the garden and grounds, all networked to the same control system so the property is controlled as one whole.
• When should smart home design start?
  Early, during architectural planning or renovation design rather than once the walls are up. We work directly with architects and interior designers to integrate control points, wiring routes, equipment locations and user interfaces into the building design.
• Do you support systems after handover?
  Yes. Every installation includes training, full documentation and ongoing support. Remote monitoring is standard, so most issues are identified and resolved before the client notices anything wrong. Read about aftercare and maintenance →
• Can you take over a smart home installed by another company?
  Yes. We audit it, document it and fix problems at their cause before taking over ongoing support. Many inherited systems can be brought up to date by reprogramming and replacing interfaces, reusing the existing cabling rather than starting again.

Home Automation → · Lighting Control → · Multi-Room Audio → · Home Networking → · High-End Hi-Fi → · Contact Us →