Lutron Lighting Control System Dealer & Installer

Certified Lutron dealer since 1998

The benefit of being a Lutron dealer means we are able to offer the full Lutron lighting controls range, from Grafik Eye to Homeworks QSX. We have extensive experience in integrating Lutron lighting products with Crestron and AMX control systems. The lighting solutions from Lutron are suited to a whole range of applications from residential to commercial. The technology can either be hard wired for new builds/renovations, or rely on radio frequency control with no new wiring. A 75% dimmed lamp saves 60% electricity, and bulbs last more than 20 times longer while your dimmer will last for years — the company was founded in 1961 and many of the original dimmers are still in use today.

We regularly take clients to the Lutron Experience Centre in London which is a fantastic way of seeing the technology on offer and experiencing everything from lighting control through to curtains and blinds. Contact us to arrange a visit!

Award-Winning & Certified Lighting Specialists

Custom Controls is not a general AV shop that also installs lighting. We are certified lighting specialists with deep expertise in luxury home audio calibration and system integration. We have delivered Lutron systems across London, Cheshire, Surrey, Dubai and the French Alps since 1998.

Certified Lutron Dealer Since 1998 — We have been certified Lutron dealers since the year Lutron Homeworks first became available in the UK — over 25 years of continuous practice. We have designed and installed Lutron systems ranging from single-room retrofits to multi-building estates with hundreds of zones. This longevity reflects our commitment to one platform, refined through every generation of Lutron hardware and software.

RoomPerfect Certified Professionals — We are formally certified by Steinway Lyngdorf for the calibration and setup of their RoomPerfect room correction system. This certification involves advanced training directly from the Steinway Lyngdorf team and recognition on the official Steinway Lyngdorf dealer website. We are one of a small number of UK installers to hold this status.

Trinnov Certified Dealer — We are certified dealers and installers of Trinnov Altitude processors, the reference-standard audio processor for luxury home cinema. When your Lutron lighting controls illuminate a cinema room, that room is calibrated by Trinnov-certified technicians. This integration of lighting and audio expertise is rare in the market.

Five-Time Crestron Integration Award Winners — Our partner platform Crestron has awarded us five consecutive Integration Awards, making us Crestron Dealer of Distinction — unique in EMEA. The disciplines that win Crestron awards — pre-build methodology, bespoke programming, rigorous testing, long-term support — are the same disciplines we apply to every Lutron installation.

25 Years of Lutron Expertise — What That Actually Means

Custom Controls have been certified Lutron dealers since 1998 — the year Lutron Homeworks first became available in the UK. In the quarter-century since, we have designed and installed Lutron systems ranging from a single room in a London flat to estates with hundreds of zones across multiple buildings. We have lived through every generation of Lutron hardware and software, migrated clients through multiple platform changes, and built a depth of institutional knowledge that is simply not achievable in fewer years.

Large-scale Lutron Homeworks QSX design is a specialism in its own right — not a service that every Lutron dealer delivers at the same level. A property with 30, 50 or 100+ lighting zones across a main house, outbuildings, garden and pool requires a different order of design rigour from a four-bedroom retrofit. The circuit schedule, the rack topology, the scene programme, the keypad position drawings, the Crestron integration schematics and the commissioning sequence all require experience that only comes from having delivered projects at this scale many times before.

Pre-built, pre-programmed racks. Every Lutron Homeworks QSX rack we build is fully wired, tested and programmed at our UK workshop before it arrives on site. Dimmer modules are wired and labelled, circuits are mapped to the programme, all scenes are loaded and verified. The rack arrives in operating condition. This methodology eliminates the most common source of delay and cost overrun on large Lutron projects.

Multi-building estate design. Properties with multiple structures — main house, guest cottage, pool house, staff quarters, garage complex — require a Lutron system designed to manage each building independently while allowing whole-estate scenes to operate simultaneously. A scene that sets the whole property to its arrival configuration — main house, all outbuildings, all external lighting — from a single Crestron geofence trigger or keypad press is the result.

Motorised curtains, blinds and external awnings. Lutron Palladiom motorised blinds and Sivoia QS curtain tracks are integral to every large installation we deliver — not an afterthought. Internal motorised blinds and curtains are designed into the scene programme alongside the lighting circuits, so a dining room scene dims the chandelier and adjusts the dining room blinds simultaneously. Read our complete guide to Lutron motorised blinds and curtains →

Integrated HVAC response. Via Crestron integration, the Lutron system participates in whole-home environmental management. When blinds on a south elevation close in response to solar gain, the corresponding Crestron zones reduce their cooling demand simultaneously. When a bedroom enters night mode — lights off, blackout blinds closed — the room’s temperature setpoint adjusts automatically.

Lutron programming as a standalone service. For properties where the Lutron hardware was installed by another company — or where the original programmer is no longer available — we provide standalone Lutron Homeworks QSX and RadioRA 3 programming services. Scene reprogramming, new circuit additions, keypad remapping, Crestron integration setup and Sivoia shading programming are all available as independent services without a full system reinstall.

Which Lutron System Do We Recommend?

The Lutron range has expanded significantly with the UK launch of Lutron RadioRA 3 — and choosing the right system for your project is the most important decision we make together. For retrofit projects, period properties and any home where rewiring is not desirable, RadioRA 3 is our first recommendation. It is fully wireless — using Lutron’s proprietary Clear Connect RF technology, which operates independently of your Wi-Fi — and can be installed without opening a single wall. It supports the full range of Lutron motorised shading, the new Vierti keypad, and Lumaris tunable white lighting.

For large new builds, major renovations and the most demanding homes, Lutron Homeworks QSX remains our recommendation. It is a wired system with unlimited zones, access to the full designer keypad range — Alisse, Palladiom, Avienna — and native integration with Ketra full-spectrum lighting. It is also the preferred Lutron system for projects running Crestron home automation, where the two platforms work together to give you the world’s best lighting system inside the world’s most flexible automation platform.

Not sure which system suits your project? Read our full comparison of Homeworks QSX vs RadioRA 3 — or contact us for a free, no-obligation consultation.

Lutron Whole Home Lighting Control System

The Homeworks QS interactive home lighting control system gives you the capability to interact with lighting, entertainment and security systems like never before. Full control of scenes throughout the home are at your fingertips. Centralised dimmers ensure an economical and efficient approach to whole house lighting control. In-room keypads can reach any number of lighting channels, either a specific room or throughout the house — a single button press can recall a scene which lights all communal areas, even outdoor lights, with any type of lamp included from traditional incandescent to exotic neons and LEDs. If you have an existing Grafik Eye installation then expanding to a Homeworks QS system is easy — the Homeworks processor can utilise the Grafik Eye as a remote dimmer whilst still allowing local scene selection and design. We have a dedicated page we recommend for further reading on the Homeworks QSX system.

Lutron Motorised Blinds, Curtains & Shading

Controlling lighting in the home involves more than dimming and switching lights. Managing natural light is just as important — and Lutron’s Palladiom shading system brings the same precision, scene integration and hardware quality to motorised blinds and curtains as Lutron brings to its dimmers and keypads. Palladiom blinds — available wired and wire-free with up to five years of battery life — are programmed into the same scenes as the lighting, with Natural Light Optimisation adjusting positions automatically throughout the day in response to the sun. Sivoia QS motorised curtain tracks handle full drapery at any scale, from a single bedroom to a 40-metre run. Read our complete guide to Lutron motorised blinds and curtains →

Lutron Single Room & Wireless Lighting Controls

The Lutron Grafik Eye replaces traditional light dimmers to become a great solution for single rooms or small lighting control systems — up to six lighting channels individually controlled, creating mood lighting that can easily recall saved scenes. For a whole-home wireless upgrade, the Lutron Homeworks RF system is easily retrofitted to existing homes simply by swapping out the light switches, enabling local scene settings with Master Control switches for remote access. All our Lutron Homeworks systems allow access to Holiday Mode (automatically playing back your usual lighting patterns when you’re out) and Security Mode (flashing external lights and disabling lighting keypads should your intruder alarm activate, and automatically switching off lights which have been forgotten).

Lutron Keypads, Interfaces & Programming

A Lutron lighting keypad performs no dimming locally — instead commands are sent back to a central Homeworks dimming system where the button press is translated into an action, whether bringing on a single lamp or every light in the home to a preset level simultaneously alongside closing the Sivoia blinds. Our team are trained and accredited Lutron programmers, used to designing, programming and deploying large whole-home Lutron lighting controls and working with lighting designers and architects to provide a high-end finished system. We also regularly perform programming changes and maintenance on existing systems.

Lutron RadioRA 3

Launched in the UK in January 2025, Lutron RadioRA 3 is the newest addition to the Lutron residential range — and one of the most exciting developments in smart lighting in years. Sitting between the entry-level Caseta and the flagship Homeworks QSX, RadioRA 3 delivers professional-grade wireless lighting and automated shading control with no rewiring required, making it an outstanding choice for retrofits, period properties and whole-home upgrades. As certified RadioRA 3 installers, Custom Controls can design and program your system from scratch or migrate an existing Lutron installation to the new platform.

Visit the Lutron Showroom in London

As London based Lutron Specialists we love taking clients to Lutron’s London Experience Centre. Situated in the heart of the City of London, the experience centre resembles a high end smart apartment, showcasing mood lighting alongside the whisper-quiet blinds and curtains unique to Lutron. The experience centre is just round the corner from our offices on London Wall — contact us to arrange an appointment and a guided tour. Visits by appointment only: Lutron Experience Centre, 4, 125 Finsbury Pavement, London EC2A 1NQ, 020 3012 0321.

If you are looking to compare the various lighting control systems we offer then please take a look at this blog post. We also have a page on Residential Lighting Design.

Inherited a Poorly Performing Lutron System?

A significant proportion of our work is taking over Lutron systems installed or programmed by companies that are no longer trading, no longer responsive, or simply did not configure the system to a standard the hardware is capable of. If your Lutron lighting has never quite worked the way it should — scenes that do the wrong thing, dimming that buzzes or flickers, keypads with no relation to what they actually control — we can help. We assess what is there, fix what is broken at its actual cause, and bring the system up to a standard we are happy to support going forward, including ongoing remote monitoring so issues are caught before you notice them. Read more about our system takeover, repair and renovation service →

We have dedicated Lutron installer pages for London, Cheshire, Surrey, Dubai and the Alps, each with local case studies and contact details — covering everywhere from Mayfair to Morzine.