Crestron & Lutron Smart Homes, Lighting and Home Cinema Installer

Five-Time Crestron Integration Award Winners — Dealer of Distinction Since 1998

A smart home brings lighting, heating, music, video, security and blinds together under one system, so instead of a house full of separate remotes, apps and switches, everything responds to a single command — a wall panel, an app, a voice, or simply a scene that runs itself at the right moment. A home cinema takes that same idea into one dedicated room, engineered specifically for picture and sound rather than adapted from a normal living room. Custom Controls designs and installs both, at the highest level the industry has to offer: we’re five-time Crestron Integration Award winners and hold Crestron Dealer of Distinction status, a recognition earned only by winning five consecutive years and held by a handful of installers across the whole of EMEA — judged by Crestron itself, never claimed by us.

We’ve been doing this since 1998, from offices in London and Cheshire, on projects that span the UK, Europe, Dubai and the French Alps — everything from single-room upgrades to whole-estate systems spanning multiple buildings. The standard doesn’t change with the scale: every system is bespoke, every line of programming written from scratch, and every installation built and tested in full before it ever reaches site.

Smart Home Automation — One System, Every Room

A well-designed smart home doesn’t ask you to think about it. Lighting, heating, music, AV, security and shading all answer to a single elegant interface — a wall-mounted touchpanel, an app, a voice command — and every one of those systems has already been thought through together, rather than bolted on one at a time as an afterthought. We build ours around Crestron, the most capable residential automation platform available anywhere, and every programme is written from scratch for the property and the people living in it. No templates, no generic scene libraries copied from the last job — a system that behaves exactly as you’d want it to, because it was built to.

We’re equally fluent in Control4 and Savant, and a significant part of our work is taking over and elevating systems built on either platform — bringing tired, underperforming or half-finished installations up to a standard we’re happy to stand behind, then keeping them there. Whether you’re starting from nothing or inheriting someone else’s compromises, the destination is the same: a home that runs itself correctly, every day, without you having to remember how.

Lighting Control, Perfected

For lighting and shading specifically, we pair Crestron with Lutron on the overwhelming majority of our significant projects, and for good reason. Lutron has done nothing but lighting control since 1961 — longer than anyone else in the business — and that singular focus shows in every part of the product: the quality of the dimming curve, the feel of a keypad under your finger, the fact that systems installed decades ago are often still running today without complaint. For large new builds and major renovations we specify Homeworks QSX, which gives us unlimited lighting zones and the full Lutron designer keypad range. For retrofit projects where pulling new cable simply isn’t possible, RadioRA 3 delivers the same quality of result without a single wall being opened.

Motorised shading is programmed into the same system, into the same scenes, responding to the same triggers as everything else in the home — blinds that close automatically as the sun moves round, or drop into place the instant a home cinema scene is selected. It’s a combination we know better than any other, inside the automation platform we know best, and it’s the specification we recommend for almost every project that crosses our desk.

Whole-House Audio & Video, Everywhere

We design and install whole-house audio and video systems that give every room access to every source — music, film, sport, streaming — with zero compromise on quality and zero fixed routing limitations. A film playing in the cinema room can carry on in the kitchen at the touch of a button; a playlist started in the car can pick up exactly where it left off the moment you walk through the front door. We build this on Crestron’s NVX and NAX distribution platforms, the most scalable and reliable systems available at this level, alongside Sonos, genuinely high-end hi-fi, and Kaleidescape movie servers for clients who want a film library that behaves like the finest possible version of itself.

None of it works without a network that never drops out, so we design home wifi and networking infrastructure with the same care as everything that runs on top of it — commercial-grade access points, properly segmented networks, coverage engineered room by room rather than guessed at from a single router in a cupboard. It’s built into the project from day one, not bolted on once someone notices the wifi doesn’t reach the garden.

Home Cinema, Built From First Principles

A home cinema is the single most technically demanding room in any home to get right, and the rooms that succeed are the ones where acoustics, projection, seating and control were all designed together from the very start — not chosen individually and hoped into working as a system. We model the acoustics of a room before a single speaker is chosen, calibrate every installation with engineers who do nothing else for a living, and fold the whole room into the same Crestron interface that runs the rest of the house, so a cinema scene is one button press away rather than a separate system to learn.

For clients who want reference-grade sound and nothing less, we bring in Steinway Lyngdorf and Trinnov processing — technology genuinely counted among the finest available anywhere in the world, the kind more commonly found in mastering studios than living rooms. It’s not a box we tick for the sake of it; it’s what we reach for when a project calls for the absolute best, and we know exactly how to make it disappear into a room rather than dominate it.

Ongoing Support, Built to Last

We’re still actively maintaining systems we installed in the late 1990s. That’s not a boast so much as a description of what happens when a system is engineered properly in the first place and the company behind it takes the responsibility of standing behind it seriously — for years, not just through the warranty period. Every installation ships with remote monitoring as standard, which means we’re usually notified of an issue and have resolved it before a client has even noticed anything was wrong. A significant part of our work is also taking over support of systems installed by other companies entirely — bringing them, and keeping them, up to a standard we’re prepared to put our name behind. If you’ve inherited a smart home system that has never quite worked the way it should, that conversation starts with a call to our team, not a quote for ripping everything out and starting again.

Our London office covers the capital and the Home Counties; our team in Cheshire covers the North West and beyond. From either, we work across the whole of the UK and continental Europe as a matter of routine — active and completed projects in Dubai, Morocco, France and Spain, and via our Alpine office in Montriond, chalets throughout Morzine and the wider Haute-Savoie. Every international system is built and tested in full before it ever leaves the country, so the install itself is as fast and precise on a mountainside as it is round the corner from our own front door. If the project is right, distance has never once been the obstacle.