World-Class Crestron Installer & Dealer

Five-Time Crestron Integration Award Winners

Custom Controls have been a certified Crestron dealer since 1998 — designing, programming and installing smart home systems for large homes, yachts and high-end offices across London, Cheshire, Surrey, Dubai and worldwide. We are five-time Crestron Integration Award winners, unique in EMEA, and a Crestron Dealer of Distinction. Crestron is a genuinely complete platform in its own right — audio, video, lighting, shading, climate, security, energy and access control all running from a single system — and everything on this page is about what that platform alone can do. We have access to the Crestron Experience Space in London — contact us to arrange a visit.

Crestron Home

Custom Systems

Audio & Video

Lighting & Shading

Maintenance & Support

Award-Winning & Certified Crestron Specialists

Custom Controls holds credentials that distinguish us from general AV installers. Our Crestron expertise is validated by independent recognition from Crestron itself.

Crestron Dealer of Distinction — Crestron’s higher dealer level. Custom Controls have won five consecutive Crestron Integration Awards — a record unique in the EMEA region (Europe, Middle East and Africa). The awards cannot be purchased or claimed; they are earned project by project over five consecutive years.

Five-Time Crestron Integration Award Winners — We have won the Crestron Integration Award five times in succession, judged independently by Crestron’s panel against entries from across EMEA. Our most celebrated winning project — a private estate in Dubai with eight Crestron processors, 72 audio zones, 32 video zones and a private IMAX Enhanced cinema — won Best International Project in EMEA. A separate win, for a whole-home installation in Derby, was awarded specifically for Brilliant Lighting Control & Design — recognition of what Crestron’s own lighting technology can achieve without a single third-party component.

25+ Years Crestron Certified — We have been certified Crestron dealers since 1998, the year Crestron was establishing itself as the dominant residential automation platform in the UK. For over two decades, we have remained continuously active in the Crestron ecosystem, installing hundreds of systems across every generation of Crestron hardware and software.

Crestron Home or Crestron Custom?

Crestron offers two distinct ways to deliver a residential smart home, and choosing correctly between them is one of the most important decisions in any project. Crestron Home is a curated, preconfigured platform — faster to deploy, highly capable, and the right specification for the majority of luxury residential smart home projects. Crestron Custom is fully bespoke programming, written from scratch for properties and briefs that exceed what a configurable platform can accommodate — very large estates, multiple buildings, unusual third-party integrations or an interface designed entirely around a specific workflow. Our Crestron programming service covers both paths, from configuring a Crestron Home system correctly at commissioning through to writing bespoke custom code line by line.

We install and support both, and we recommend based on the scale and complexity of your project rather than steering every client towards the most expensive option. If you are not sure which applies to you, the answer is usually Crestron Home — and we will tell you that clearly during a consultation.

Crestron Home OS — A Platform That Keeps Getting Smarter

Crestron Home OS 4 has moved through a steady run of major updates, and each one has genuinely expanded what a Crestron smart home can do rather than just refreshing the interface. OS 4.1 brought full support for Crestron’s DM NAX audio-over-IP platform, letting music follow a household seamlessly from kitchen to pool deck to master suite. OS 4.4 introduced genuine renewable-energy integration — EV charging control via the Phoenix CHARX system and native Tesla vehicle controls, including HVAC preconditioning, charging status and lock settings, all from the same interface used for lighting and AV. OS 4.6 added simplified DALI lighting control via new DIN-DLI hardware, a redesigned multi-room music experience, and expanded international door lock support. OS 4.7 brought Apple Music directly into the Crestron Home app alongside Spotify, with no special dealer configuration required. Crestron’s new Configure Pro platform, released in 2026, is a no-programming configuration tool that lets us deploy larger, more complex Crestron Home projects faster and more consistently than ever — which ultimately means a shorter, smoother path from first consultation to a finished system in your home.

Crestron Audio & Video Distribution at Scale

Crestron NVX and NAX form the most flexible AV distribution system available for residential smart home projects. NVX distributes 4K60 4:4:4 HDR video over a standard Gigabit Ethernet network — any source can feed any display, anywhere in the property, with no perceptible latency and no fixed routing limitations, while lossless surround formats including Dolby Atmos, DTS:X and Dolby TrueHD travel over the same network without compromise. NAX does the same for audio, built on an AES67-compatible, PoE-powered architecture where each amplifier channel can play an entirely independent source — Spotify, Apple Music or any streaming service built directly into the channel. Both platforms carry enterprise-grade security as standard, including 802.1X authentication and AES-128 encryption, and both scale from a single room to a multi-building estate without compromise.

Native Crestron Lighting & Shading

Crestron’s own lighting and shading platform is a complete system in its own right, not a bolt-on to a third-party product. Crestron’s CAEN lighting range and dimmable LED fittings integrate natively with the same processor running every other part of the home, and DALI-based lighting is now configured directly through Crestron Home OS 4.6 via the new DIN-DLI hardware — no separate lighting controller, no separate app, no seam between lighting and everything else in the house. We were the first installer in the UK to complete a whole-home Crestron LED lighting installation end-to-end, a project that went on to win a Crestron Integration Award for Brilliant Lighting Control & Design — proof of what Crestron’s own lighting technology delivers when specified and programmed properly, with nothing else involved.

Sustainable Living — Renewable Energy & EV Integration

A modern Crestron system now extends naturally into energy management and electric vehicle charging, brought into the platform through Crestron Home OS 4.4. EV charging is controlled directly via the Phoenix CHARX system, and native Tesla integration puts HVAC preconditioning, charging status and vehicle lock settings inside the same interface used for lighting, AV and climate throughout the property. For clients investing in solar, battery storage or EV infrastructure alongside a new or upgraded Crestron system, this means one dashboard and one set of scenes covering the entire property — house and driveway alike — rather than a separate, disconnected app for every piece of energy hardware.

Thinking of Upgrading From Control4 or Savant?

If you have an existing Control4 or Savant system that feels outdated or you’re planning an expansion, migrating to Crestron Home is often simpler than you’d expect. Your existing cabling and network infrastructure remain in place — only the equipment changes. We’ve migrated dozens of Control4 and Savant systems to Crestron without requiring a full rewire. Read our complete migration guide covering cable compatibility, timeline and real case studies.

Five Times Crestron Integration Award Winners

We are extremely proud to have won the prestigious Crestron Integration Awards for Five Consecutive years — making us unique in EMEA.

Derby

Dubai

Claridge’s

Manchester

Baker St

More…

We have dedicated Crestron installer pages for London, Cheshire, Surrey, Dubai and the Alps, each with local case studies and contact details — London covering Mayfair, Knightsbridge, Chelsea, Kensington, Belgravia, Notting Hill, Hampstead and every London postcode; Cheshire covering Alderley Edge, Wilmslow, Prestbury, Knutsford, Hale, Bowdon and the wider North West; Surrey covering Cobham, Weybridge, Esher, Oxshott, St George’s Hill, Virginia Water and the wider South East; Dubai covering Emirates Hills, Palm Jumeirah, District One, Al Barari and across the UAE; and the Alps covering Morzine, Les Gets, Châtel, Megève, Méribel, Courchevel and across the French and Swiss Alps.

We have teams of trained and accredited engineers available in London, Cheshire and Dubai — working on designing, programming and installing smart home systems full time to deliver projects we can be proud of. Our London office — behind St Pauls — covers the whole of the South of England and our Manchester office tends to cover Manchester and Cheshire. We regularly work abroad.

Inherited a Poorly Performing Crestron System?

A significant proportion of our work is taking over Crestron systems installed by companies that are no longer trading, no longer responsive, or simply did not do the job to the standard the technology deserves. If your Crestron system has never quite worked the way it should — flickering lighting, dropped AV zones, programming nobody can explain, a rack nobody wants to open — we can help. We assess what is there, fix what is broken at its actual cause, and bring the system up to a standard we are happy to support going forward. Read more about our Crestron maintenance, repair and renovation service →

Case Study: Crestron at Scale — A Whole-Estate Installation, Dubai

Our most celebrated Crestron case study — and the project that won us the Crestron Integration Award for Best International Project — is a complete Crestron system spanning two large villas, extensive gardens, a swimming pool, a basketball court, a lake and a stream on a private estate in Dubai. Eight Crestron processors provide integrated control throughout, distributing audio to 72 zones, video to 32 zones and managing well over 400 lighting channels across both villas and the grounds. Five surround sound zones, five Kaleidescape movie servers, four Apple TVs, 24 audio sources and a full Crestron Sonnex audio distribution system serve the family villa, the guest villa, staff areas, offices and classrooms simultaneously.

The scope is perhaps best illustrated by its details: the basketball court has four cabinet speakers mounted on the floodlights with two sunken subwoofers; the garden fire pits are Crestron-controlled; the gym features Artcoustic speakers enhanced by subwoofers; and the master bedroom suite houses a bespoke Stax headphone system with a valve amplifier and DaVinci DAC for private listening. The dedicated home cinema room in the family villa seats eight in Cineak chairs with backlit Onyx tables, with a 3.5m screen and 17 channels of surround sound — one of the most comprehensive Crestron installations ever delivered in the residential market. Read the full case study →

Case Study: Award-Winning Lighting — A Whole-Home Installation, Derby

Where the Dubai estate shows what Crestron can do at maximum scale, this new-build home in the Derby countryside shows what it can do with lighting alone, done properly — the project that won us the Crestron Integration Award for Brilliant Lighting Control & Design, and the first installation in the UK to use Crestron’s own dimmable LED fittings end-to-end. Over 350 fittings across 200+ channels — each drawing roughly 18 watts while matching the output of a 50-watt halogen downlight — are managed through six distributed lighting racks for clean cabling and full redundancy. The client calculated that the entire house now uses the same lighting energy previously used by just the kitchen and dining room alone.

Lighting sits alongside 24 audio zones and 16 video zones over Crestron Digital Media, full heating and air conditioning control, gate intercom distributed via touchpanels throughout the property, and a complete monitored security and CCTV system with automatic camera-follow logic — every part of it native Crestron, controlled from the same wall touchpanels and iPad interfaces used for everything else in the home. Read the full case study →