Crestron Maintenance & Support | London | Cheshire | Dubai
Industry Leading Crestron Maintenance & Support Since 1998
As Crestron Dealers of Distinction we are experts in designing, installing and maintaining high end Crestron systems. We can modernise existing Crestron systems, performing worthwhile upgrades to improve the user experience and make an existing system reliable. Our systems have a huge amount of fault tolerance and reporting built in which enables us to support systems proactively, seeing any issues as they occur rather than waiting for an unhappy customer to call. More than ever a Crestron system relies on a strong network infrastructure and our engineers are trained and certified network engineers, allowing easy and efficient support of both existing Crestron systems and wider home networking infrastructure.
Remote Monitoring and Support
Our systems talk back to Custom Controls HQ periodically so we can proactively monitor systems with any issues being flagged for immediate attention. We have remote access to systems which allows us to rectify issues before clients are impacted, whether the issue is with the actual Crestron system, the wider network or with a third party device which the Crestron system controls. A good example of this can be air conditioning integration where we are able to raise a service call for filters to be cleaned before a client sees an unresponsive air conditioning system. The same approach allows us to monitor projector lamp life, scheduling an engineering visit before the client has a disappointed family on film night.
Maintaining & Supporting Worldwide
We have a number of projects which we support around the globe. Our approach differs depending on client requirements – sometimes we fly an engineer to site for routine maintenance and sometimes we liaise with a clients staff member, providing precise instructions to ensure a healthy system. For our larger systems we provide hot spares for key components, for example a touchpanel installed in the main AV racks allows easy power control of devices such as satellite receivers and streaming devices and also can be repurposed to cover for a failed unit. We dont often get hardware failures but we install in some extreme environments so it is good to be covered!
We often take over support and maintenance of existing system so please do contact us to see how we can help make your system reliable again!
FIVE times Crestron Integration Award Winners:
We are extremely proud to have won the prestigious Crestron Integration Awards for Five Consecutive years – making us unique in EMEA and awarding us Dealer of Distinction status.
London | Cheshire | Dubai – working Worldwide
We have teams of trained and accredited engineers available in London, Cheshire and Dubai – working on designing, programming and installing systems full time to deliver projects we can be proud of. Our London office – behind St Pauls – covers the whole of the South of England and our Manchester office tends to cover Manchester and Cheshire. We regularly work abroad.
For those interested in a Crestron system we would recommend browsing these main pages: Crestron Dealership, Crestron Smart Home Automation, Audio Video, Lighting Controls, Programming and Renewable Energies, Maintenance & Support, we have a number of Crestron related Blog articles: Crestron Remotes & Touchpanels, Crestron Home, Crestron Intercoms, Crestron Voice Controls, Crestron for Disabled Clients plus many more on the Blog!