Crestron Installer London — Installation, Programming & Support

London’s Most Experienced Crestron Dealer, Established Since 1998

Custom Controls are a London-based Crestron installer with over 25 years of experience designing, programming and installing Crestron home automation systems for luxury residential properties across the capital. Our London office is in the City — behind St Paul’s on Wood Street, EC2V — and our engineers are active across all of London’s prime residential areas: Mayfair, Knightsbridge, Chelsea, Kensington, Belgravia, Notting Hill, Hampstead, St John’s Wood, Primrose Hill, Marylebone, Holland Park, Richmond and the wider Home Counties.

We are five-time Crestron Integration Award winners, unique in EMEA, and hold Dealer of Distinction status. We have been a certified Crestron dealer and installer since 1998, making us one of the longest-established Crestron specialists in the UK. Our London portfolio spans some of the most demanding residential installations in the country — from whole-home systems in Mayfair townhouses to estate-scale multi-building automation across London and the Home Counties.

Five-Time Crestron Integration Award Winners — Unique in EMEA

Five Crestron Integration Awards, won in five consecutive years. No other installer in EMEA has done it. The awards are judged by Crestron itself against entries from across Europe, the Middle East and Africa. Our award-winning entries were a Dubai estate with eight processors and 72 audio zones, a whole-home Derby lighting scheme built entirely on Crestron’s own fittings, two wins for Best High Rise in Europe at Claridge’s and the Beetham Tower, and the first Crestron Digital Media installation in the UK, on Baker Street. Open any award below to see the project behind it.

Best International Project — A Whole-Estate Crestron Installation, Dubai

Our most celebrated Crestron case study — and the project that won us the Crestron Integration Award for Best International Project — is a complete Crestron system spanning two large villas, extensive gardens, a swimming pool, a basketball court, a lake and a stream on a private estate in Dubai. Eight Crestron processors provide integrated control throughout, distributing audio to 72 zones, video to 32 zones and managing well over 400 lighting channels across both villas and the grounds. Five surround sound zones, five Kaleidescape movie servers, four Apple TVs, 24 audio sources and a full Crestron Sonnex audio distribution system serve the family villa, the guest villa, staff areas, offices and classrooms simultaneously.

The scope is perhaps best illustrated by its details: the basketball court has four cabinet speakers mounted on the floodlights with two sunken subwoofers; the garden fire pits are Crestron-controlled; the gym features Artcoustic speakers enhanced by subwoofers; and the master bedroom suite houses a bespoke Stax headphone system with a valve amplifier and DaVinci DAC for private listening. The dedicated home cinema room in the family villa seats eight in Cineak chairs with backlit Onyx tables, with a 3.5m screen and 17 channels of surround sound — one of the most comprehensive Crestron installations ever delivered in the residential market. Read the full case study →

Best Lighting Control & Design — A Whole-Home Lighting Installation, Derby

Where the Dubai estate shows what Crestron can do at maximum scale, this new-build home in the Derby countryside shows what it can do with lighting alone, done properly — the project that won us the Crestron Integration Award for Best Lighting Control & Design, and the first installation in the UK to use Crestron’s own dimmable LED fittings end-to-end, with nothing else involved in the lighting. Over 350 fittings across 200+ channels — each drawing roughly 18 watts while matching the output of a 50-watt halogen downlight — are managed through six distributed lighting racks for clean cabling and full redundancy. The client calculated that the entire house now uses the same lighting energy previously used by just the kitchen and dining room alone. Scenes, scheduling and remote access are available from the wall touchpanels, more than 50 keypads or an iPad, and every keypad is custom-engraved so each button says what it does.

Lighting sits alongside 24 audio zones and 16 video zones over Crestron Digital Media, full heating and air conditioning control, gate intercom distributed via touchpanels throughout the property, and a complete monitored security and CCTV system with automatic camera-follow logic — every part of it native Crestron, controlled from the same wall touchpanels and iPad interfaces used for everything else in the home. Read the full case study →

Best High Rise in Europe — Claridge’s Hotel Penthouses, Mayfair

Working inside the listed Claridge’s Hotel, we installed Crestron-controlled Loewe multimedia systems in two penthouse apartments of three rooms each — the project that won the Crestron Integration Award for Best High Rise in Europe. The interiors are listed, so no new cable routes could be created and nothing could be chased, drilled or rewired. Every decision about equipment and control started with the building rather than the product catalogue.

Every room has a Loewe LED TV and Blu-ray player. In the living rooms, 46-inch Loewe TVs are paired with upgraded audio: the Individual Sound Projector in one apartment and stand-mounted stereo speakers in the other, both supported by subwoofers. Wireless control removed the need for wall-mounted keypads or new wiring to each control position, which is what made a full Crestron system possible in rooms that could not be physically altered.

The design centred on the Crestron TPS-6X wireless touchpanel, which uses RF rather than WiFi for instant response and freedom from interference by neighbouring wireless networks. Each panel carries the Claridge’s crest in a bespoke finish, and guests reach the Loewe LED TVs, Blu-ray, Sky HD and hotel TV from one interface that had to be intuitive for guests of any nationality with no instruction. Read the full case study →

Most Innovative Control — The First Crestron Digital Media Installation in the UK, Baker Street

This modern townhouse near Regent’s Park was the first Crestron Digital Media installation in the UK, and won the pan-European 2010 Crestron Integration Award for Most Innovative Control Solution. It also became an official Crestron case study. HD audio and video from Sky HD, ArabSat, Apple TV and a Kaleidescape server reach eight TVs over Cat5e cable, with an audio matrix feeding ceiling speakers in each room, including DAB radio.

Centralising the sources means one Sky HD, ArabSat, Apple TV and Kaleidescape installation serves the whole house rather than a box beside every television. The Kaleidescape server holds the client’s film collection for instant access in any room, and the CCTV cameras appear as just another source on any screen. The interface was programmed from scratch around the property and the people living in it, with weather feeds and local times for each of the client’s international home locations embedded on the touchpanel home page.

Lighting, heating, Hitachi air conditioning and an Axis IP CCTV system run from the same Crestron interface, on a mix of wired TPS-6L and wireless TPS-6X touchpanels, with iPhone control from anywhere in the world, including switching on the underfloor heating during the transfer from the airport. The Axis cameras are viewable from the client’s laptop or full-screen on a touchpanel at home, with a large storage server keeping all footage available for analysis. The interface is so intuitive that the client turned down training, and it is used regularly by non-English-speaking staff. Read the full case study →

Best High Rise in Europe — Beetham Tower Penthouse, Manchester

The top two floors of the 168.87m Beetham Tower, the highest residential living space in Europe at the time of installation, won us the 2009 Crestron Integration Award for Best High Rise in Europe and became an official Crestron Digital Media case study. The biggest challenge was not distributing audio and video but controlling the building management systems: underfloor heating, ventilation, swimming pool temperature and the irrigation for a 4,000 square foot rooftop olive grove, all from Crestron 6-inch touchpanels.

Bringing these systems under one controller means the client never deals with a separate thermostat, pool controller or irrigation timer. Temperature setpoints are adjusted room by room with a simple scroll and tap on the touchpanels, and the heating, ventilation, pool and garden sit in the same interface as the audio, video, lighting and security, so the whole penthouse is run the same way.

Alongside the environment sit eight audio zones and four video zones with a Kaleidescape server that stores the client’s DVD and CD collection so several different films or albums can play at once in different zones, and an FM tuner that is particularly popular in the his-and-hers bathrooms. More than 60 lighting channels and 25 keypads give direct scene recall around the apartment, and CCTV, including the private lift lobby, records on a rolling basis alongside a monitored alarm that notifies the concierge and the client, all in one interface. Read the full case study →

Alongside the awards, we are a Crestron Dealer of Distinction, Crestron’s higher dealer level, and we have been certified Crestron dealers since 1998, the year Crestron was establishing itself as the dominant residential automation platform in the UK. For over two decades we have remained continuously active in the Crestron ecosystem, installing hundreds of systems across every generation of Crestron hardware and software.

Crestron Installation in London — What We Deliver

A Crestron installation from Custom Controls is a bespoke system — designed around the specific property, the specific brief and the specific people who live there. We do not apply standard packages or tiered product menus. Every London project begins with a consultation, proceeds through a full system design, and is delivered pre-built and tested from our workshop before arriving on site. These are the core services we provide to London clients:

Crestron Home Automation. The central intelligence of a smart home — managing lighting, AV, climate, security, access and blinds from a single, beautifully designed interface. We install both Crestron Home (streamlined, ideal for most London residential projects) and Crestron Custom (fully bespoke programming for the most complex briefs). For London properties where the brief is demanding — multi-floor townhouses, mews houses with separate garages and outbuildings, mansion blocks with complex access requirements — Crestron Custom gives us the flexibility to deliver exactly what the brief requires.

Crestron AV Distribution. Any source — Kaleidescape, Sky Q, Apple TV, streaming — to any room in the London property. Crestron NVX distributes 4K HDR video over the property’s IP network with no quality compromise. Crestron NAX manages multi-room audio — each zone with its own source, volume and playlist if required. Ease of use is built into every system: family members and guests stream directly from their own phones via AirPlay or Bluetooth with no setup, and for serious listening we integrate the Roon app, giving access to high-resolution streaming and any music library stored locally on the property’s network from the same interface as everything else. Read our full guide to discreet multi-room audio in London →

Crestron Lighting and Shading. Crestron lighting and motorised shading integrated into the whole-home system. For most of our London projects we pair Crestron with Lutron Homeworks QSX or RadioRA 3 for lighting and shading — Lutron’s dedicated lighting focus delivers a quality of dimming and keypad design that Crestron’s native lighting cannot match.

Crestron Climate Control. Integration with existing HVAC systems — underfloor heating, fan coil units, heat pumps and air conditioning — under Crestron control. Zone-by-zone temperature management, occupancy-based scheduling and geofenced automation ensure London properties are always at the right temperature when occupied and energy-efficient when not.

Crestron Security Integration. CCTV, video intercom, access control and intruder alarm panels all managed within the Crestron interface. For London properties with basement service entrances, trade entrances, garages, rooftop terraces and staff areas — each with their own access requirements — Crestron’s flexibility in access control configuration is a significant advantage. Read more about our security integration →

Crestron System Takeovers — London’s Most Common Service Request

London has a high concentration of properties with existing Crestron systems installed by other companies — many of which are underperforming, poorly programmed, or no longer supported by the original installer. Crestron system takeovers are one of our most common London service requests. We audit the existing installation, diagnose faults, reprogramme to our standard, upgrade hardware where needed, and enrol the system in our remote monitoring service. If you have a Crestron system in your London property that is not working correctly, or that was installed by a company that is no longer providing support, contact our London office. Read more about our system takeover, repair and renovation service →

Crestron Programming London

Crestron programming is a specialist skill — and the quality of the programming determines the quality of the daily experience more than almost any other element of the installation. Our Crestron programming team write bespoke code for every project — no template programmes. We offer programming-only services for London properties where the hardware was installed by another company.

Crestron Support & Maintenance London

Every Crestron system we install in London is enrolled in our remote monitoring service. We receive automatic alerts when a processor reboots unexpectedly, when a device drops offline or when any part of the system degrades. The majority of issues are resolved remotely before the client is aware of them. We offer annual maintenance contracts that include scheduled preventative maintenance visits, software updates, priority response and a full system health check, and pay-as-you-go support for London properties without a contract. We are still maintaining Crestron systems we installed in London in the late 1990s.

The Crestron Showroom London

As London-based Crestron Dealer of Distinction, we arrange visits to the Crestron Experience Space for clients who want to see the technology before committing to a specification. The showroom is a short walk from our Wood Street office — in the WeWork building at No 1 Poultry, EC2R 8EJ. Visits are by appointment. Contact our London office to arrange a visit and a guided walkthrough.

London Areas We Serve

Our London Crestron installation team covers all London postcodes and the wider Home Counties. Regular project areas include: Mayfair, Knightsbridge, Chelsea, Kensington, Belgravia, Notting Hill, Bayswater, Marylebone, St John’s Wood, Primrose Hill, Hampstead, Highgate, Richmond, Wimbledon, Fulham, Barnes, Wandsworth, Clapham, Battersea, Putney, Greenwich, Canary Wharf, Wapping, Bermondsey and all City of London postcodes. We also work regularly in Surrey, Berkshire, Hertfordshire, Buckinghamshire and Essex.

Related Pages

• Crestron Home Automation — Main Service Page
• Crestron Smart Home Automation
• Crestron Programming
• Crestron Maintenance & Support
• Crestron Audio Video Systems
• Lutron Installer London
• Smart Home Installer London
• Home Cinema Installer London
• Discreet Multi-Room Audio — London
• Contact Our London Office

London Case Studies — Crestron Installations

Four London projects that show the range of our Crestron work — from a four-floor townhouse and the UK’s first Digital Media installation to the Claridge’s penthouses in Mayfair and a full system upgrade.

Each one reflects a different kind of London property and brief, from a four-floor townhouse and two listed hotel penthouses to an inherited system that needed to be reprogrammed and upgraded. Together they show the same approach: design the control system around how the household or guests actually use the building, keep the hardware centralised and out of sight, and support it properly long after handover. Every project is described in full on its case study page.

Primrose Hill, London

A whole-home Crestron audio video system across a four-floor Primrose Hill townhouse, run from a single Crestron iPad interface. Centralised Virgin Media TiVo boxes, Apple TVs and an Autonomic music server feed eight audio zones, four video zones and two surround sound zones, with rooms joinable or independent at a button press. Lutron Grafik Eye lighting in the formal living room, Pakedge WiFi and a BPT intercom panel on every floor are integrated into the same system.

Baker Street, London

The first Crestron Digital Media installation in the UK, delivered by Custom Controls in a modern townhouse near Regent’s Park, and winner of the pan-European 2010 Crestron Integration Award for Most Innovative Control Solution. Any source — Sky HD, ArabSat, Apple TV, a Kaleidescape server and the CCTV cameras — can be sent to any of eight TVs, with full Crestron lighting control, Axis IP CCTV and Hitachi air conditioning on the same touchpanels. The interface was so intuitive that the client turned down training, and the project became an official Crestron case study.

Claridge’s Hotel, Mayfair

Crestron-controlled Loewe multimedia systems in two penthouse apartments of three rooms each at one of London’s most prestigious hotels, inside listed interiors where no new cable routes could be created. Wireless Crestron TPS-6X touchpanels, branded with the Claridge’s crest, give guests of any nationality control of every source. Awarded the Crestron Integration Award for Best High Rise Project in Europe, and an official Crestron Digital Media case study.

Canaletto Tower, City Road

A Crestron upgrade in a high-specification City Road apartment. The original developer-installed system controlled lighting, audio and intercom but was inflexible and unintuitive in daily use. We reprogrammed the lighting for scene-setting from touchpanels and iPads, added Crestron control of the electric blinds, upgraded the audio with an Autonomic music server and Origin Acoustics ceiling speakers, and recommissioned the HVAC programme. A reference project for the difference between a competently installed system and a properly programmed one.

Frequently Asked Questions — Crestron London

Are Custom Controls certified Crestron installers in London?
Yes. Custom Controls have been certified Crestron dealers and installers since 1998 — one of the longest-established Crestron specialists in the UK. We are five-time Crestron Integration Award winners and hold Crestron Dealer of Distinction status. Our London office is in the City of London, EC2V.

Can you take over an existing Crestron system in London?
Yes — Crestron system takeovers are one of our most common London service requests. We audit the existing installation, diagnose faults, reprogramme to our standard, upgrade hardware where needed, and enrol the system in our remote monitoring service.

Do you offer Crestron support and maintenance in London?
Yes. Every Crestron system we install is enrolled in remote monitoring — we receive automatic alerts when anything degrades and resolve the majority of issues remotely. We offer annual maintenance contracts with scheduled preventative visits and priority response, and pay-as-you-go support for London properties without a contract.

Does Crestron work with Lutron in London properties?
Yes — and this is Custom Controls’ most common London specification. We pair Crestron automation with Lutron Homeworks QSX or RadioRA 3 for lighting and shading on the majority of our significant London projects.

Can Crestron be installed in a listed London property?
Yes. For listed London properties — common in Mayfair, Belgravia, Kensington and Notting Hill — we use Lutron RadioRA 3 for wireless lighting control (no rewiring), plan all cable routes to avoid damage to historic fabric, and work with conservation officers where required.