Are Custom Controls certified Crestron installers in London?

Yes. Custom Controls have been certified Crestron dealers and installers since 1998 — one of the longest-established Crestron specialists in the UK. We are five-time Crestron Integration Award winners and hold Crestron Dealer of Distinction status. Our London office is in the City of London, EC2V.

How much does a Crestron system cost in London?

A Crestron Home installation for a mid-size London townhouse typically starts from £15,000–£20,000. Larger London projects combining Crestron with Lutron lighting and shading, multi-room AV, security and climate integration typically run from £60,000 to £150,000 or more. We provide free, no-obligation consultations and detailed quotations.

Do you offer Crestron support and maintenance in London?

Yes. Every Crestron system we install is enrolled in remote monitoring — we receive automatic alerts when anything degrades and resolve the majority of issues remotely. We offer annual maintenance contracts with scheduled preventative visits and priority response, and pay-as-you-go support for London properties without a contract.

Does Crestron work with Lutron in London properties?

Yes — and this is Custom Controls' most common London specification. We pair Crestron automation with Lutron Homeworks QSX or RadioRA 3 for lighting and shading on the majority of our significant London projects.

Can Crestron be installed in a listed London property?

Yes. For listed London properties — common in Mayfair, Belgravia, Kensington and Notting Hill — we use Lutron RadioRA 3 for wireless lighting control (no rewiring), plan all cable routes to avoid damage to historic fabric, and work with conservation officers where required.

Crestron Installer London — Design, Installation, Programming & Support

Q: Can you take over an existing Crestron system in London?

Yes — Crestron system takeovers are one of our most common London service requests. We audit the existing installation, diagnose faults, reprogramme to our standard, upgrade hardware where needed, and enrol the system in our remote monitoring service.

London’s most experienced Crestron dealer. Certified since 1998. Five-time Crestron Integration Award winners.

Custom Controls are a London-based Crestron installer with over 25 years of experience designing, programming and installing Crestron home automation systems for luxury residential properties across the capital. Our London office is in the City — behind St Paul’s on Wood Street, EC2V — and our engineers are active across all of London’s prime residential areas: Mayfair, Knightsbridge, Chelsea, Kensington, Belgravia, Notting Hill, Hampstead, St John’s Wood, Primrose Hill, Marylebone, Holland Park, Richmond and the wider Home Counties.

We are one of a small number of London Crestron dealers to hold Dealer of Distinction status — awarded by Crestron for five consecutive Crestron Integration Award wins. We have been a certified Crestron dealer and installer since 1998, making us one of the longest-established Crestron specialists in the UK. Our London portfolio spans some of the most demanding residential installations in the country — from whole-home systems in Mayfair townhouses to estate-scale multi-building automation across London and the Home Counties.

Home Automation

Lighting & Blinds

Audio Video

Programming

Support

Crestron Installation in London — What We Deliver

A Crestron installation from Custom Controls is a bespoke system — designed around the specific property, the specific brief and the specific people who live there. We do not apply standard packages or tiered product menus. Every London project begins with a consultation, proceeds through a full system design, and is delivered pre-built and tested from our workshop before arriving on site. These are the core services we provide to London clients:

Crestron Installation Primrose Hill London

Crestron Home Automation. The central intelligence of a smart home — managing lighting, AV, climate, security, access and blinds from a single, beautifully designed interface. We install both Crestron Home (streamlined, ideal for most London residential projects) and Crestron Custom (fully bespoke programming for the most complex briefs). For London properties where the brief is demanding — multi-floor townhouses, mews houses with separate garages and outbuildings, mansion blocks with complex access requirements — Crestron Custom gives us the flexibility to deliver exactly what the brief requires.

Crestron AV Distribution. Any source — Kaleidescape, Sky Q, Apple TV, streaming — to any room in the London property. Crestron NVX distributes 4K HDR video over the property’s IP network with no quality compromise. Crestron NAX manages multi-room audio — each zone with its own source, volume and playlist if required.

Crestron Lighting and Shading. Crestron lighting and motorised shading integrated into the whole-home system. For most of our London projects we pair Crestron with Lutron Homeworks QSX or RadioRA 3 for lighting and shading — Lutron’s dedicated lighting focus delivers a quality of dimming and keypad design that Crestron’s native lighting cannot match.

Crestron Climate Control. Integration with existing HVAC systems — underfloor heating, fan coil units, heat pumps and air conditioning — under Crestron control. Zone-by-zone temperature management, occupancy-based scheduling and geofenced automation ensure London properties are always at the right temperature when occupied and energy-efficient when not.

Crestron Security Integration. CCTV, video intercom, access control and intruder alarm panels all managed within the Crestron interface. For London properties with basement service entrances, trade entrances, garages, rooftop terraces and staff areas — each with their own access requirements — Crestron’s flexibility in access control configuration is a significant advantage. Read more about our security integration →

Crestron System Takeovers — London’s Most Common Service Request

London has a high concentration of properties with existing Crestron systems installed by other companies — many of which are underperforming, poorly programmed, or no longer supported by the original installer. Crestron system takeovers are one of our most common London service requests. We audit the existing installation, diagnose faults, reprogramme to our standard, upgrade hardware where needed, and enrol the system in our remote monitoring service. If you have a Crestron system in your London property that is not working correctly, or that was installed by a company that is no longer providing support, contact our London office.

Crestron Programming London

Crestron programming is a specialist skill — and the quality of the programming determines the quality of the daily experience more than almost any other element of the installation. Our Crestron programming team write bespoke code for every project — no template programmes. We offer programming-only services for London properties where the hardware was installed by another company.

Crestron Support & Maintenance London

Every Crestron system we install in London is enrolled in our remote monitoring service. We receive automatic alerts when a processor reboots unexpectedly, when a device drops offline or when any part of the system degrades. The majority of issues are resolved remotely before the client is aware of them. We offer annual maintenance contracts that include scheduled preventative maintenance visits, software updates, priority response and a full system health check, and pay-as-you-go support for London properties without a contract. We are still maintaining Crestron systems we installed in London in the late 1990s.

London Case Studies — Crestron Installations

Primrose Hill, London

A whole-home Crestron Digital Media installation across a six-storey north London townhouse. Crestron NVX video distribution to nine rooms, multi-room audio across eight zones, Lutron lighting control throughout and full security integration with video intercom distributed to every floor. One of our most technically complete London townhouse installations, and a reference project for what Crestron and Lutron can achieve together in a large London property.

Baker Street, London

The first Crestron Digital Media installation in the UK, delivered by Custom Controls in a substantial Baker Street apartment. Subsequently expanded across multiple project phases to incorporate Kaleidescape movie servers, full CCTV integration, a completely redesigned control interface and a new multi-room audio system. A project that has been live and actively maintained by Custom Controls for over fifteen years — demonstrating both the longevity of a well-installed Crestron system and the long-term client relationships we build.

Claridge’s Hotel, Mayfair

A Crestron installation in a suite at one of London’s most prestigious hotels, coordinated alongside the hotel’s technical team to the exacting standards that Claridge’s requires. AV control, lighting management and system integration within the constraints of an active luxury hotel environment. Awarded Best Commercial Project at the Crestron Integration Awards.

Canaletto Tower, City Road

A Crestron system takeover and upgrade in a high-specification City Road apartment. The original developer-installed system was frustrating to use and poorly supported. We audited the installation, replaced the control interface, reprogrammed the system to our standard, added Origin Acoustics audio and full HVAC integration, and enrolled the property in our remote monitoring service. A reference project for what a professional system takeover delivers.

The Crestron Showroom London

As London-based Crestron Dealer of Distinction, we arrange visits to the Crestron Experience Space for clients who want to see the technology before committing to a specification. The showroom is a short walk from our Wood Street office — in the WeWork building at No 1 Poultry, EC2R 8EJ. Visits are by appointment. Contact our London office to arrange a visit and a guided walkthrough.

London Areas We Serve

Our London Crestron installation team covers all London postcodes and the wider Home Counties. Regular project areas include: Mayfair, Knightsbridge, Chelsea, Kensington, Belgravia, Notting Hill, Bayswater, Marylebone, St John’s Wood, Primrose Hill, Hampstead, Highgate, Richmond, Wimbledon, Fulham, Barnes, Wandsworth, Clapham, Battersea, Putney, Greenwich, Canary Wharf, Wapping, Bermondsey and all City of London postcodes. We also work regularly in Surrey, Berkshire, Hertfordshire, Buckinghamshire and Essex.